Frequently Asked Questions
Everything you need to know about your Duotts gear and orders.
What is the typical shipping time for Duotts orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
Do Duotts products come with a warranty?
Yes, all Duotts equipment comes with a standard 1-year limited warranty covering manufacturing defects and hardware malfunctions.
What is your return policy for sports equipment?
We offer a 30-day return window for unused items in their original packaging. Please note that return shipping costs may apply unless the item is defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's tracking portal.
Are your products suitable for professional athletes?
Absolutely. Duotts gear is engineered to meet high-performance standards, making it suitable for both casual fitness enthusiasts and professional athletes.