Returns & Exchanges

At Duotts, we stand by the quality of our high-performance sports gear and offer a 30-day window for returns or exchanges on all unused equipment in its original packaging. Our goal is to ensure you have the perfect tools for your athletic journey with complete peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and the appropriate shipping address.

• 2.
  Prepare the Package

  Securely pack the items in their original boxes, ensuring all manuals, accessories, and protective materials are included to prevent damage during transit.

• 3.
  Ship the Gear

  Affix the provided shipping label or use a trackable courier service to send the package back to our specialized inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the equipment, we will process your refund or dispatch your exchange item within 5-7 business days.